To our Clinical Research Dental Family,

As the COVID-19 conditions evolve in Canada and around the world, we want you to know that we are operating like many other organizations in this time of uncertainty:  As you are experiencing, there are a lot of moving parts and decisions that are being made regarding our business operations with the health and safety of our employees and customers remaining our foremost concern. Our leadership team has been meeting consistently to address the changing events and we are developing contingency plans in order to maintain business continuity where possible.  Over the past week we’ve made some changes to our business so we can continue to be available and accessible to you, while providing the clinical and product support you’ve come to expect from us.

We’re Here to Assist

Although your local CRD representative (Territory Account Managers) will be working from their home offices and suspending their in-person meetings, they are still available to you and your team via email and telephone during our regular business hours, as normal. Our inside customer service team is also available and ready to assist, and can be reached at 1-800-265-3444 or via email at sales@clinicalresearchdental.com.

Continuing Education

As a company, our very foundation is in education, and we are committed to supporting you in delivering better dentistry through our comprehensive calendar of educational seminars, workshops and conferences. Right now, we are evaluating our upcoming course calendar and, in some cases, have already started to reschedule our immediate events in order to limit group gatherings. For updates on the status of all CE events across the country, visit our website. Click to view the March-June CE Calendar or the July-December CE Calendar.

Consider taking CE online We are also pleased to share that our Hands-OnLine LIVE CE programs, which offer online, live hands-on education that you can participate in from the comfort of your operatory, has been a great success. During this time of travel restrictions, this online education format, which yields live CE credits, may be of interest to you and your team. Check program and schedule information online at www.handsonlinelive.com.

Ordering from CRD

Our distribution centre is currently running on-time, experiencing no delay in fulfilling orders.  We are working with our manufacturing and shipping partners to ensure product supply in a seamless fashion. For those who wish to order online, our recently launched new website contains our comprehensive product offering, as well as extensive clinical technique information. To view pricing and to order online, you’ll need to visit the website and register for an account.

The health and safety of our customers and employees is and always will be our top priority, and we’ll continue to take whatever steps are necessary to ensure a healthy community.

We can’t thank you enough for being part of our CRD Family. As a Canadian owned and operated organization, your trust and ongoing support has helped establish us as a leader in the Canadian dental industry, and we are forever grateful.

In good health,

Peter Jordan, CEO

Peter Jordan
CEO