Shipping and Returns Policies

Product Shipping Policy

Clinical Research Dental Supplies and Services Inc.
Last Updated: August 13, 2019

Product Delivery

All orders placed by 12pm ET will be shipped the same day (some exemptions may apply). Subsequent orders will be shipped the following day. All parcels are shipped via courier. Typically, most orders are delivered withing 3-5 days. Product delivery charges vary by region.

For an additional charge, 2nd Day Air and Next Day delivery are available upon request. Please ask our sales representatives for details. These orders must be placed either by phone or in-person through your sales representative.

It is important to us to have all products delivered safely and efficiently. In the event of a problem, we have accurate records that allow us to resolve the issue quickly.

Temperature Sensitive Products

To avoid potential damage from freezing, or high heat and humidity during transport, certain temperature sensitive products will NOT be shipped over a weekend or holiday period. These products include: Opalescence (all whitening gels & tooth paste), Enamelast, ViscoStat, Astringedent, UltraEZ, UltraCare, and Tissue Goo.

To avoid shipping delays, please order these types of products early in the week to allow us to deliver them to you in the shortest possible time. This policy is designed to ensure your products always arrive in optimal condition.

Product Return Policy

Clinical Research Dental Supplies and Services Inc.
Last Updated: August 13, 2019

Product Warranty

At Clinical Research Dental, we recognize and take seriously our responsibility to replace products if they are proven to be defective. Clinical Research Dental does not, however, accept liability for any damage or loss, either direct or consequential, stemming from the use or misuse of any product we distribute. It is the responsibility of the user to determine the suitability of the product for an intended procedure prior to use. The user assumes all risk and liability in connection therewith. If you have any questions, please call us at 1-800-265-3444.

Product Returns

We want to make product returns as simple and efficient as possible. Our TRY-IT Guarantee applies each time a Clinician's Choice brand product is purchased for the first time. Our standard return policy applies to every other product, and to Clinician's Choice brand products which have been purchased more than once on your account.

If you must return a product, please follow the guidelines below. All product returns must be preauthorized. Products sent back to us without authorization will be refused.

TRY-IT Guarantee

Purchase any Clinician's Choice brand product for the first time. If you’re not getting the results you expected, call or email us within 30 days of your purchase date. We’ll exchange the product for one that’s ideally suited for your clinical technique. If you’re still not completely satisfied, we’ll provide a refund. Please note, after 30 days, products may not be exchanged or returned.

Look for the symbol shown on the right to confirm products eligible for our TRY-IT Guarantee.

Look for the symbol shown below to confirm products eligible for our TRY-IT Guarantee.

Backed by our Try-it Guarantee Icon


Standard Return Policy

Product returns will be authorized ONLY if the following conditions are met:

  1. The product is returned within 30 days of our invoice date.
  2. The product is unopened, unused, and in the original packaging.
  3. The product is damaged or defective (as determined by our account representative).

Product returns will NOT be authorized if:

  1. It has been 30+ days since the product was purchased (per the date on our invoice).
  2. The product is opened or used (excluding damaged or defective products).
  3. The product is a special order.

If the product(s) meets the above guidelines, please call a customer service representative at 1-800-265-3444, extension #1, for authorization and return instructions. Please have the following information available:

  1. Your customer number and phone number.
  2. Original invoice number of product(s) returning.
  3. Description of product(s) returning and reason for return.


Returned products are subject to a minimum restocking charge of 15% or partial credit.