SPECIAL OFFER:

Receive a FREE 50-pack of ASTM Level 2 Face Masks ($54.95 value) on orders over $500 or FREE 24-pack of Full Coverage Face Shields ($92.95 value) on orders over $750 (all prices shown are before taxes). Please note that you must be logged in to view pricing and/or place an order.

 Product Return Policy

Product Warranty

At CLINICAL RESEARCH DENTAL, we recognize and take seriously our responsibility to replace products if they are proven to be defective. CLINICAL RESEARCH DENTAL does not, however, accept liability for any damage or loss, either direct or consequential, stemming from the use or misuse of any product we distribute. It is the responsibility of the user to determine the suitability of the product for an intended procedure prior to use. The user assumes all risk and liability in connection therewith. If you have any questions, please call us at 1-800-265-3444.


Product Returns

We want to make product returns as simple and efficient as possible. Our TRY-IT Guarantee applies each time a CLINICIAN’S CHOICE brand product is purchased for the first time. Our standard return policy applies to every other product, and to CLINICIAN’S CHOICE brand products which have been purchased more than once on your account.If you must return a product, please follow the guidelines below. All product returns must be preauthorized. Products sent back to us without authorization will be refused.


Try-it Guarantee

Purchase any CLINICIAN’S CHOICE brand product for the first time. If you’re not getting the results you expected, call or email us within 30 days of your purchase date. We’ll exchange the product for one that’s ideally suited for your clinical technique. If you’re still not completely satisfied, we’ll provide a refund. Please note, after 30 days, products may not be exchanged or returned.Look for the symbol shown on the right to confirm products eligible for our TRY-IT Guarantee.


Backed by our TRY-IT Guarantee

Standard Return Policy

Product returns will be authorized ONLY if the following conditions are met: 

1.  The product is returned within 30 days of our invoice date. 

2. The product is unopened, unused, and in the original packaging. 

3. The product is damaged or defective (as determined by our account representative). 


Product returns will NOT be authorized if: 

1.  It has been 30+ days since the product was purchased (per the date on our invoice). 

2. The product is opened or used (excluding damaged or defective products). 

3. The product is a special order. 


If the product(s) meets the above guidelines, please call a customer service representative at 1-800-265-3444, extension #1, for authorization and return instructions. Please have the following information available: 

1. Your customer number and phone number. 

2. Original invoice number of product(s) returning. 

3. Description of product(s) returning and reason for return. 


PLEASE ENSURE ALL RETURNING PRODUCTS ARE PLACED IN PROTECTIVE PACKAGING WITH A SHIPPING LABEL PLACED ON PACKAGE. IF NOT DONE SO, A 15% RESTOCKING FEE WILL APPLY. Returned products are subject to a minimum restocking charge of 15% or partial credit.


Just added to your wishlist:
My Wishlist
You've just added this product to the cart:
Go to cart page
Back to the top