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Placing An Order

NEW CUSTOMERS

Welcome to Clinical Research Dental. If at any time you have questions about products, ordering, accounts, etc., do not hesitate to call 1-800-265-3444. To set up a customer account, we require the following information:

A) BILL TO – Name, Address, & Phone Number

B) SHIP TO – Name, Address, & Phone Number

C) E-Mail Address (optional) and Fax Number

D) Method of Payment (Visa, Mastercard, cheque in advance)

Please Note: To establish a new customer account we require pre-payment for your first order. All subsequent orders may be billed as you prefer. (Please see Payment Terms for more details).


ORDERING INFORMATION REQUIRED

Please include or have ready the following information when ordering:

A) Customer account number

B) Phone number with area code

C) Method of payment (Visa, Mastercard, C.O.D., or net 30 invoice)

D) Product ordering code(s)


INSTITUTIONS

We require a purchase order number and a hard copy sent to us by either fax or mail. Institutions need not pre-pay for first time orders. Please ensure we have the correct information on file as listed under Ordering Information and New Customers.


PRODUCT DELIVERY

All orders placed by 12pm EST will be shipped the same day (some exemptions may apply). Subsequent orders will be shipped the following day. All parcels are shipped via courier. Typically, most orders are delivered within 3-5 days. Product delivery charges vary by region. For an additional charge, 2nd Day Air and Next Day delivery are available upon request. Please ask our sales representatives for details. It is important to us to have all products delivered safely and efficiently. In the event of a problem, we have accurate records that allow us to resolve the issue quickly.


PAYMENT TERMS CREDIT CARD PAYMENT

We accept Visa and Mastercard. At your request, we will keep your credit card number and expiry date on file. Please let us know if you would like all of your orders processed on your credit card. C.O.D. (available through courier service only) Orders may be paid C.O.D. with an additional charge of $9.00 (subject to change). When placing C.O.D. orders, our sales representatives will fax you the total amount of your order including all applicable taxes and shipping charges. Upon delivery, the courier will ask for payment. Please have a cheque ready (made payable to Clinical Research Dental).

NET 30 DAYS

Existing customers may be invoiced net 30 days. Please pay from each invoice.

ACCOUNT STATEMENTS

Account statements are only available by request. 

NON-SUFFICIENT FUNDS

If your payment by check is not honored or is returned, we will charge your account with a $20.00 Non-Sufficient Funds fee.

PRODUCT WARRANTY

At CLINICAL RESEARCH DENTAL, we recognize and take seriously our responsibility to replace products if they are proven to be defective. CLINICAL RESEARCH DENTAL does not, however, accept liability for any damage or loss, either direct or consequential, stemming from the use or misuse of any product we distribute. It is the responsibility of the user to determine the suitability of the product for an intended procedure prior to use. The user assumes all risk and liability in connection therewith. If you have questions, please call us at 1-800-265-3444.

PRODUCT RETURNS

We want to make product returns as simple and efficient as possible. Our TRY-IT Guarantee applies each time a CLINICIAN’S CHOICE brand product is purchased for the first time. Our standard return policy applies to every other product, and to CLINICIAN’S CHOICE brand products which have been purchased more than once on your account. If you must return a product, please follow the guidelines below. All product returns must be preauthorized. Products sent to us without authorization will be refused. 


TRY-IT GUARANTEE

Purchase any CLINICIAN’S CHOICE brand product for the first time. If you’re not getting the results you expected, call us within 30 days of your purchase date. We’ll exchange the product for one that’s ideally suited to your clinical technique. If you’re still not completely satisfied, we’ll provide a refund. Please note, after 30 days, products may not be exchanged or returned.

STANDARD RETURN POLICY

Product returns will be authorized ONLY if the following guidelines are met:

1. The product is returned within 30 days of our invoice date.

2. The product is unopened, unused, and in the original packaging.

3. The product is damaged or defective (determined by our account representative).

Product returns will NOT be authorized if:

1. It has been 30+ days since the product was purchased (date on our invoice).

2. The product is opened or used (excluding damaged or defective products).

3. The product is a special order.

If the product(s) meets the above guidelines, please call a customer service representative at 1-800-265-3444, extension #1, for authorization and return instructions. Please have the following information available:

1. Your customer number and phone number

2. Original invoice number of product(s) returning

3. Description of product(s) returning and reason for return.

Because this information may have to be verified in your file, we may need to call you back with a return authorization or refusal.

PLEASE ENSURE ALL RETURNING PRODUCTS ARE PLACED IN PROTECTIVE PACKAGING.

Returned products are subject to a minimum restocking charge of 15% or partial credit.